Chambers of G D Tetteh Complaints Procedure
At Chambers of G D Tetteh, we pride ourselves on the excellence of our services. If at any time you have any concerns about the quality of the services of our barristers or members of staff you are invited to let us know as soon as possible.
First Stage of the Complaints Procedure:
In line with Chambers’ friendly atmosphere and open approach, in the first instance we would always encourage you to discuss any day-to-day concerns about the services of our barristers directly with them. Any such concerns can also always be raised with our clerk.
Any concerns about members of staff should be raised with Mr Aderemi. If the complaint is about the senior clerk please discuss the matter with a member of the management committee or the Head of Chambers.
We would very much hope that the matter can be resolved at this point, and that you will be satisfied with the outcome.
However, if you feel that the concern or matter you have raised has not been dealt with to your satisfaction, then you may wish to make a formal complaint.
Formal Complaints Procedure – Second Stage of the Complaints Procedure:
Please address your formal letter of complaint to the Management Committee, Chambers of G D Tetteh, 2 Middle Lane, Ground Floor, Temple, London EC4Y 9AA. Please give the following details: your name and address, which member(s) of Chambers (or staff) you are complaining about; the detail of the complaint; and what you would like done about it.
Within 21 days of your letter being received a nominated member of the Management Committee will investigate the complaint in conjunction with the senior clerk.
The person handling the investigation will write to you as soon as possible to let you know that they have been appointed and that they will reply to your complaint within 21 days. If they find later that they are not going to be able to reply within 21 days they will set a new date for the reply and inform you of this. The reply will set out: The nature and scope of the investigation; the conclusion reached as to the complaint, the basis for the conclusion and any sanction imposed by chambers as a result if any. They may make recommendations or proposals as to the resolution of the complaint if appropriate.
All conversations and documents relating to the complaint will be treated as confidential and will be disclosed only to the extent that is necessary. Disclosure will be to the Management Committee, our senior clerk and will include anyone else we consider necessary to involve in the complaint and its investigation. Such people will include the barrister member or staff member about whom you have complained. If such a complaint is made, we will assume that you are authorising those investigating the complaint to view all the papers or other correspondence relevant to the matter.
As part of our commitment to client care we will make a written record of any formal complaint.
Complaints to the Legal Ombudsman
We hope that you will use our procedure. However, if you would rather not do so, or are unhappy with the outcome, you do have the choice of taking up your complaint with the Legal Ombudsman.
You can write to the Legal Ombudsman at:
Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Tel: 0300 555 0333
If you are not the barrister’s client and are unhappy with the outcome of our investigation then please contact the Bar Standards Board at:
Bar Standards Board
Professional Conduct Department
289-293 High Holborn
Telephone number: 0207 6111 4440207 6111 444
Website : www.barstandardsboard.org.uk
This policy shall be reviewed in June 2015, and every 2 years thereafter unless amendments to the Code of Conduct necessitate earlier amendment.